Frequently Asked Questions (FAQ)
Yes, all displayed products are available for ordering and delivery.
No, all products are sold as-is and cannot be customized.
Yes, all products include a warranty.
All listed products are in stock either at our warehouse in Israel or at our partner's warehouse in Europe.
You can follow the detailed steps outlined on our Ordering page.
No, you can complete your order using guest checkout.
We accept credit and debit cards.
Yes. Learn more on our Payments page.
Yes, details are available on the Payments page.
Minimum: 750 ILS
Maximum: 25,000 ILS
Maximum: 25,000 ILS
No. Once placed, orders cannot be changed or canceled.
We deliver to all areas of Israel. See more on our Delivery page.
Delivery times are shown on each product page and order page. See full info on the Delivery page.
No, selecting specific delivery times is not currently supported.
No, express delivery is not available at this time.
Yes. For more details, visit the Delivery page.
Yes. This is explained in the Delivery page.
Redelivery must be scheduled. See the Delivery page for more details.
You can view the status of your order in your private account area.
No, assembly service is not provided.
Yes. Learn more on the Payments page.
Yes, both are available. See the Payments page for full details.
No, returns are not accepted.
Please report the damage immediately and apply for compensation or a refund.
Contact us as soon as possible — we will try to help. See the Ordering page for details.
Refunds are issued within 5 business days.
You can reach us via contact form, phone, or WhatsApp. All contact options are listed on the Contacts page.
Our support hours are displayed on the Contacts page.
Yes! You can reach out via WhatsApp or phone — we’re happy to assist. See the Contacts page.
